Before you buy
Questions about encryption, deliverability, a specific name, or whether this is the right product for you at all.
Home/Contact
ContactAsk before you pay. Twice, if you want.
There are no refunds here, which makes answering pre-sales questions our job rather than a favour. Ask anything — you will get a straight answer whether or not you end up buying.
Existing customers
Billing, renewals, mailbox problems and technical support. Open a ticket in the portal so it is tied to your account.
Report abuse
Spam, phishing or malware from an @inbox.my address. Include full headers and the complete SMTP response — that is what lets us act quickly.
Premium name enquiries
Asking about a Signature or Premium name
Three- and four-character names and single dictionary words are quoted individually, because there is exactly one of each. To get a useful answer in one round trip, include:
- The exact name — and one or two fallbacks you would also accept.
- Annual or lifetime — it changes the quote.
- A reply address we can reach you at. Any mailbox you control is fine.
We answer honestly, including when a name is genuinely unavailable. There is no waiting list and no auction — if we cannot sell it to you, we will say so and suggest something close.
Direct addresses
Pre-sales & names
[email protected]
Customer support
[email protected]
Abuse reports
[email protected]
Security disclosure
[email protected]
Billing portal
portal.owrbit.com
Response times
Pre-sales within one business day. Support within 24 hours on annual plans, prioritised for lifetime licences. Abuse reports are triaged first — a live abuse case outranks everything else in the queue.
Before you write
Three answers that come up constantly
"Can I pay by card?"
No — cryptocurrency only, at any price, for anyone. BTC, XMR, ETH, LTC and major USD stablecoins. This will not change, so please do not ask us to make an exception.
"Can I get a refund?"
No, under any circumstances, including unused time. An address is withdrawn from sale the moment it is issued. Full policy →
"Can I send a campaign?"
No. Bulk sending, newsletters and cold outreach are prohibited and enforced automatically, with suspension and no refund. Acceptable use →
Or skip the questions and check a name.
The checker is instant and costs nothing.
$99 / year or $599 for life · Crypto only · All sales final · No phone number, no KYC